Privacy policy
Last updated 21 October 2026
This policy explains what personal data Frozt Foods Ltd collects, why, and the choices you have. We handle your data in line with the Nigeria Data Protection Act 2023.
1. What we collect
- Contact details: your phone number and, if you give them, your name and email.
- Delivery details: your address, nearest landmark, city, LGA and state.
- Order and payment details: what you bought, the payment remark or transaction ID you enter and the name on the sending account. We never ask for your card details, PIN or bank login.
- Device data: your chosen city, cart and notification read status are stored in your browser so the site works as you expect.
2. How we use it
- To confirm your payment, pack and deliver your order, and contact you about it.
- To show you products and prices for your city and let you reorder quickly.
- To prevent fraud and keep records required by law.
- To send you order updates. We only send marketing messages if you agree, and you can opt out at any time.
3. Who we share it with
We share your name, phone number and address only with the rider or delivery partner taking your order. We don't sell your data. We may share information with authorities when the law requires it.
4. How long we keep it
We keep order records for up to 6 years for tax and accounting purposes. If you have an account, your profile and saved addresses stay until you ask us to delete them.
5. Your rights
You can ask to see, correct or delete your personal data, or object to how we use it, by contacting us. If you're not happy with our response you can complain to the Nigeria Data Protection Commission.
6. Security
We protect your data with access controls and encrypted connections (HTTPS). Only staff who need it to handle your order can see it.
Questions? Call 0800 000 0000 or email hello@frozt.ng, Monday to Saturday, 8am to 7pm.
